{"product_id":"customer-experience-service-excellence","title":"Customer Experience \u0026 Service Excellence","description":"\u003ch2 dir=\"ltr\"\u003e\u003cstrong\u003e\u003cspan\u003eCourse Overview of Customer Experience \u0026amp; Service Excellence\u003c\/span\u003e\u003c\/strong\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eImagine this: A customer calls support. They wait 15 minutes. Get transferred twice. Explain their problem three times from scratch. And then they simply hang up — without a solution. What happens next? They leave a bad review. And they never buy again.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e \u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThis scenario plays out in Germany every single day — across thousands of businesses. According to a PwC study, 32% of customers walk away after just one bad experience. At the same time, data from the German Institute for Service Quality (DISQ) shows that companies with excellent customer service achieve significantly higher retention rates and revenues. Customer experience and service excellence are no longer a luxury — they are a critical competitive advantage.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e \u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThat is exactly where this course steps in. The \u003c\/span\u003e\u003cspan\u003eCustomer Experience \u0026amp; Service Excellence\u003c\/span\u003e\u003cspan\u003e course gives you the solid knowledge and practical tools you need to succeed in today's demanding service environment. You will learn how to truly understand customer needs, build a service-oriented company culture, actively shape the customer journey, and handle difficult situations professionally. The course also explicitly covers the German and European legal framework — from consumer rights under the BGB (German Civil Code) to GDPR compliance.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e \u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eWhether you are just starting out in customer service, looking to advance your career as a Customer Experience Manager, or aiming to improve your service department as a team leader — this course gives you everything you need.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cdiv style=\"text-align: left;\"\u003e\u003cimg src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0925\/6904\/3277\/files\/Customer_Experience_Service_Excellence_1024x1024.webp?v=1779265409\" alt=\"Customer Experience \u0026amp; Service Excellence\" style=\"float: none;\"\u003e\u003c\/div\u003e","brand":"German Compliance Institute","offers":[{"title":"Default Title","offer_id":53946200719693,"sku":null,"price":49.99,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0925\/6904\/3277\/files\/CustomerExperience_ServiceExcellence.png?v=1779260207","url":"https:\/\/germancomplianceinstitute.com\/en-german\/products\/customer-experience-service-excellence","provider":"German Compliance Institute","version":"1.0","type":"link"}